Symantec: NetBackup – Error 37: Operation requested by an invalid server

Error Message:  Operation requested by an invalid server

Problem Identified:

The new media server name is not added into NetBackup Master Server list, and the new media server host entry exists in EMM database.

NB37_003

  1. Open Command Prompt in Administrator Mode

  2. Query EMM Database to check whether New Media Server host info exist.

%PROGRAMFILES%\Veritas\NetBackup\bin\admincmd\nbemmcmd -listhost -verbose

NB37_002

  1. If the new media server info does not exist in EMM Database,

close NetBackup Administration Console and add media server into EMM database first

CD /D "%PROGRAMFILES%\Veritas\NetBackup\bin\admincmd"
nbemmcmd -listhosts
nbemmcmd -addhost -machinename hqbsmda01.hq.local -machinetype media -masterserver hqbsmst01.hq.local -operatingsystem windows -netbackupversion 7.1
nbemmcmd -listhosts

Log Sample Output

C:\>CD /D "%PROGRAMFILES%\Veritas\NetBackup\bin\admincmd"
C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -listhosts
NBEMMCMD, Version:7.1.0.4
The following hosts were found:
server             hqbsmst01.hq.local
master             hqbsmst01.hq.local
Command completed successfully.
C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -addhost -machinename hqbsmda01.hq.local -machinetype media -masterserver hqbsmst01.hq.local -operatingsystem windows -netbackupversion 7.1
NBEMMCMD, Version:7.1.0.4
Command completed successfully.
C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -listhosts
NBEMMCMD, Version:7.1.0.4
The following hosts were found:
server             hqbsmst01.hq.local
master             hqbsmst01.hq.local
media              hqbsmda01.hq.local
Command completed successfully.
  1. Run NetBackup Administration Console

NBU_AddMediaServe_0000

  1. Navigate to NetBackup Management -> Host Properties -> Master Servers

Double click on NetBackup Master Server, and Navigate to Properties -> Servers
and check whether the new media server name is added in Media Servers box.

NB37_001

  1. If the entry does not exist, Add the new media server name in Media Servers box

  2. Run the Backup Job again.

NB37_004

References:

  1. NetBackup Status Code 37

 

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